These Terms of Service ("Terms") govern your use of the EVA Auto Transport LLC, doing business as EVA Auto Trans ("EVA"), website, quote tools, communications, and transportation services. By using the website or requesting services, you agree to these Terms. A separate written rate confirmation, transportation agreement, bill of lading, or other signed agreement controls if it conflicts with these Terms. EVA is an authorized interstate property carrier operating under USDOT 3821618 and MC-1383082.
1. Eligibility and acceptable use
You must be at least 18 and authorized to act for the business or person requesting service. You may not misuse the site, interfere with its operation, submit unlawful or misleading information, attempt unauthorized access, or use the site to violate any law or third-party right.
2. Quotes and transportation services
Website requests are not binding offers. Rates and availability must be confirmed by EVA in writing and may depend on accurate freight details, timing, access conditions, equipment needs, and other requirements. Unless agreed otherwise, the customer is responsible for accurate descriptions, lawful contents, suitable packaging and labeling, safe loading where applicable, and access at pickup and delivery. Additional waiting time, redelivery, detention, special handling, or changed shipment details may result in additional charges.
3. Prohibited freight
Do not tender hazardous materials, illegal goods, firearms, currency, controlled substances, waste, live animals, perishables requiring temperature control, or unusually high-value goods unless EVA expressly agrees in writing and all legal and safety requirements are satisfied.
4. Cancellations, claims, and liability
Cancellation fees may apply after a vehicle is dispatched. Freight claims must be documented and submitted promptly in accordance with applicable law and the governing shipping documents. Liability limitations, declared-value rules, and claim procedures in an applicable bill of lading, rate confirmation, tariff, or transportation agreement are incorporated into these Terms. EVA is not liable for indirect, incidental, special, punitive, or consequential damages to the fullest extent permitted by law.
5. SMS terms and conditions
EVA Auto Trans SMS Program: If you opt in, you agree to receive conversational and informational SMS messages from EVA Auto Trans regarding quote requests, shipment scheduling, pickup and delivery updates, proof of delivery, service issues, customer support, driver application status, onboarding, available freight, and dispatch services. Messaging frequency may vary. Message and data rates may apply.
- Consent to SMS is optional and is not a condition of purchasing services or consideration of a driver application. We log consent records, including the method and date of opt-in, to administer the program and demonstrate consent.
- Reply STOP at any time to unsubscribe. After you text STOP, we may send one confirmation that you have been unsubscribed and no further messages will be sent unless you opt in again.
- Reply HELP for help or call (816) 330-7111.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers and message delivery may vary. You are responsible for charges imposed by your wireless provider.
- We may change or discontinue the SMS program at any time. We will honor opt-out requests.
- See our Privacy Policy for how we handle information. No mobile information, SMS opt-in data, or text messaging consent will be shared with third parties or affiliates for marketing or promotional purposes.
Example program messages
Opt-in confirmation: “EVA Auto Trans: You are subscribed to shipment and service updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.”
Help: “EVA Auto Trans support: Call (816) 330-7111 for assistance. Reply STOP to opt out.”
Opt-out: “EVA Auto Trans: You have been unsubscribed and will receive no further SMS messages. Reply START to opt in again.”
6. Electronic communications
You consent to receive transaction-related records electronically. SMS consent is collected separately and is governed by Section 5. You are responsible for keeping your contact information accurate.
7. Intellectual property
The site, branding, text, graphics, and software are owned by EVA or its licensors and protected by law. You may use the site only for its intended business purpose and may not copy, resell, reverse engineer, or exploit it without permission.
8. Disclaimers
The website is provided “as is” and “as available.” To the fullest extent permitted by law, EVA disclaims implied warranties concerning the website, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free access.
9. Indemnification
You agree to indemnify and hold EVA and its personnel harmless from claims, losses, or expenses arising from your breach of these Terms, unlawful conduct, inaccurate shipment information, improper packaging, or prohibited freight, except to the extent caused by EVA as determined under applicable law.
10. Governing law and disputes
These Terms are governed by applicable United States federal law and the law of the state where EVA maintains its principal place of business, without regard to conflict-of-law principles. The parties will first attempt in good faith to resolve disputes informally. Any mandatory venue or dispute procedure in a signed transportation agreement controls.
11. Changes and severability
We may update these Terms by posting a revised version and effective date. Continued use after the effective date constitutes acceptance. If any provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver.
12. Contact
Questions about these Terms may be directed to EVA Auto Transport LLC by calling (816) 330-7111 or writing to 7280 NW 87th Terrace, Unit C210, Kansas City, MO 64153.